Refund Policy

We value customer satisfaction and aim to deliver high-quality services. However, due to the nature of digital services, we maintain a transparent refund policy outlined below. Please read this page carefully before purchasing any service or package from us.

1. General Policy Overview

Our refund policy is designed to protect both the customer and the service provider. We offer refunds only under certain conditions mentioned in this document. Once a project has been initiated, a full refund is generally not applicable unless agreed otherwise.

2. Eligibility for Refunds

Clients may be eligible for a refund if:

• No significant work has been done yet on the project.
• A request is made within 24 hours of payment and before any resources or time have been invested.
• The service was not delivered as per the agreed project scope or timeline.

All refund requests will be evaluated fairly on a case-by-case basis.

3. Non-refundable Situations

We do not offer refunds in the following scenarios:

• Change of mind after the work has already started.
• Delays caused by client-side in communication or content delivery.
• If the client decides to stop the project midway for any reason.
• Once a final deliverable (design, website, content) has been shared or approved.

4. Partial Refunds

In rare cases, if a project is terminated halfway due to mutual agreement, we may consider a partial refund. The amount refunded will be calculated based on the amount of work already completed and resources invested. All such situations must be properly documented and acknowledged by both parties.

5. Refund Process & Timeline

Once a refund is approved:

• It will be processed within 7–10 business days.
• The refund will be issued through the original mode of payment (bKash, Nagad, card, bank transfer, etc.).
• A confirmation email will be sent once the process is complete.

6. Disputes and Chargebacks

If a client initiates a chargeback or payment dispute without first contacting us, we reserve the right to contest the chargeback and provide documented proof of service delivery. Clients are encouraged to communicate and resolve any concerns with us directly before escalating.

7. Cancellation Policy

If you wish to cancel a project or service before it starts, please notify us in writing via email or contact form. If cancellation is made before any work has begun, a full or partial refund may be issued depending on the circumstances.

8. Service-Specific Refund Conditions

Certain services have their own refund terms. For example:

• Website Design: Refunds not possible after design concept is approved.
• SEO: Since SEO results take time, refunds are not offered once work has started.
• Content Writing: Non-refundable once content has been delivered or revisions started.

9. Refund for Digital Products (if any)

If our agency offers downloadable digital products (e.g., templates, plugins), they are non-refundable once downloaded. We encourage customers to read product descriptions carefully before purchase.

10. Contact for Refund Requests

All refund requests must be sent in writing to our support email or through our contact page. Please include:

• Your full name and order ID
• Date of purchase

We aim to respond within 2 business days.

11. Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page. Clients are advised to review the policy periodically to stay informed of our terms.

Still have questions? Contact us here.